Frequently asked questions
Quick answers, grouped by topic. Each links to the full guide.
Help Centre › FAQ
Getting started
Can I skip a step and come back later?
Yes. Nothing is locked. The only thing you need before employees can mark attendance is at least one shift; if you don't add one, Orgwise uses a standard 9 to 6 shift so nobody is stuck.
We have only one office. Do we still need a branch?
Yes, add one branch with your office name. Holidays, the shift roster and reports use it to filter people.
Where do I change the company logo?
Settings → Brand. There are two slots: one for light mode and one for dark mode. See Logo and branding.
Can two companies have the same employee ID?
Yes. Employee IDs only need to be unique inside your own company.
Does making someone inactive delete their data?
No. Their attendance, payslips and documents stay. They just can't sign in. You can make them active again any time.
Do documents I upload for an employee need approval?
No. Documents that HR adds are marked verified straight away. Only documents an employee uploads for themselves wait for HR to check them.
Can I have different HR people in different companies?
Yes. Roles belong to each company. HR at one company has no access to another company.
Can an employee see other people's salaries?
Only if their role has the salary permissions. The default Employee role does not.
Attendance and shifts
What if an employee has no shift?
Then the weekly offs from the leave policy are used (Sunday by default), and the standard 9 to 6 timing.
Can one person work Monday to Friday and another Tuesday to Saturday on the same timing?
Make two shifts with the same timing and different working days.
Do holidays still apply on top of working days?
Yes. A holiday for the person's branch is off even if it falls on a working day.
Can HR correct a wrong punch?
Yes. Edit the day in Attendance Records. Times that HR types in by hand are never overwritten by the machine.
Does the machine need to be online all the time?
No. Most machines keep punches and send them when the internet comes back.
Can I allow check-in only for some people?
Yes. You can switch self attendance on or off per employee.
Does it work without the app?
Yes. Mark My Attendance works in any modern browser on phone or computer.
Does automatic attendance affect payroll?
Yes, those days count as present days, the same as a punch.
Can someone on automatic attendance still punch?
Yes. If they punch, the real punch is used for that day.
Do I have to roster everyone?
No. Anyone you leave on "Usual" keeps their normal shift.
Can employees swap shifts themselves?
Not yet. HR changes the roster and saves; the people affected get an email.
Can an employee fix their own missing day?
They can raise a regularization request from My Attendance. HR approves it.
Are weekly offs counted as missing?
No. Weekly offs, holidays for their branch and rostered off days are skipped.
Leave and holidays
Can different employees have different leave?
Yes. Adjust an individual's balance in Leave Balances.
What happens to unused leave on 1 January?
It's carried forward up to the policy's limit. Everyone gets an email with their new year's leave and holidays.
Can holidays show in Google or Outlook calendar?
Yes, they can be synced to a connected calendar. See Meetings and calendar sync.
Do I need to add festivals every year?
No. Festivals picked from the list come back every year on their correct date.
Why can't I see a colleague's reason for leave?
Leave reasons are private between the person and their approver.
Payroll and tax
Can I pay arrears from an increment?
Yes. Salary revisions add arrears to the next payroll automatically.
Can employees download their own payslips?
Yes, from Payslips, once you've generated them.
How do I give an increment?
Use Salary revisions. It keeps the history, handles arrears and sends a letter.
Is CTC the same as gross?
Not quite. Gross is what's paid monthly before deductions. CTC also includes the employer's PF and ESI.
Do fixed allowances go up too?
No. Basic, percentage components and the person's own amounts go up together; fixed components stay the same. The new gross is still exactly what you set.
Can HR approve their own cycle?
Only if their role has Approve Salary Revisions. By default only the company owner does.
Can I download the cycle to check it in Excel?
Yes, click Export.
Can employees choose old or new regime?
HR sets it in their profile, usually based on the employee's declaration at the start of the year.
Does Orgwise file the return?
No. It prepares the data and the files; filing is done on the government portal or by your consultant.
Does the voucher balance?
Always. Salary expense and employer contributions on the debit side equal net pay plus every deduction on the credit side.
Is the employer's PF included?
Yes, as an expense (debit) and in PF Payable (credit), together with the employee's share.
Is a bonus taxed?
Yes, unless you untick taxable when adding it.
Can I attach a receipt as a PDF?
Yes, PDF and images both work.
When should employees declare?
At the start of the financial year, and send proofs by the date your company sets (usually January).
Hiring and onboarding
Do applicants need an account?
No. They fill one form and upload their resume.
Are resumes screened automatically?
Yes, if you've set screening criteria; each application gets a score.
Can I stop rejection emails?
Rejections send a short, kind note. If you'd rather call people, keep them in Screening until you've spoken to them.
Is the bank and PAN information safe?
It's stored encrypted, and only HR with onboarding access can see it.
What password does the new employee get?
If you leave the password empty, they get an email to set their own.
Can an employee apply for an internal job?
Yes, with the Apply button on the same page.
Documents and e-signature
Is this legally valid?
For most HR documents (offer letters, appointment letters, policies, acknowledgements) an electronic signature with an email code and audit trail is widely accepted in India under the IT Act. For documents that the law says need a specific kind of signature, check with your legal advisor.
Can I see who opened it?
Yes. The status changes to Opened when they first view it, and every step is on the certificate.
Can employees download their own letters?
Yes, the letters issued to them.
If I delete an employee's record, are their files deleted?
No. Files in the Media Library may be used in other places, so they stay until you delete them from the library.
What file size can I upload?
It depends on your plan and the file type. The upload window shows the limit.
Can an employee see My Assets if we don't use asset management?
No. It only appears for roles that include assets.
Who can see a complaint?
The employee who raised it and HR with complaint access.
Projects, time and meetings
Can someone be on two projects?
Yes. Allocations are percentages, so 50% on one and 50% on another is fine.
What happens when a project is marked Completed?
Its people are released.
I forgot to start the timer. What now?
Add an entry by hand with the start and end times, or just the duration.
Can managers see my time?
People with time-tracking access for the team can see everyone's entries.
Will people outside the company get an invite?
Yes, guests get an email invite with the meeting link.
Account, email and settings
Can I change my password?
Yes, from My Profile.
I got a sign-in email but it wasn't me. What do I do?
Reset your password straight away from the link in the email, then tell your HR or administrator. Signing in with a code also needs access to your email, so check your email password too.
Is signing in with a code safe?
Yes. Codes work once, expire after a few minutes, and only go to your email.
Which emails use this?
All of them: sign-in codes, payslips, leave, interviews, letters, e-signature.
What size should the logo be?
A wide PNG with a transparent background, around 300 × 80 pixels, looks sharp everywhere.
Do I have to use the app?
No. Everything also works in the phone's browser.
Common mistakes and how to fix them
Someone was marked absent and we've already run payroll. What now?
Fix the day (as present, leave or forgot to punch), then process the payroll run again. It recalculates.
Why does a day show "missing" instead of "absent"?
Missing means no punch and no leave, and nobody has decided yet. HR marks it as leave or forgot-to-punch. If nobody decides before payroll, it becomes loss of pay.
Can I re-run payroll after emailing payslips?
Yes. Process again and generate payslips again; employees get the corrected one.
The bank file shows the wrong amount. What do I fix?
Fix the cause (attendance, salary, one-off pay), process the run again, then download the bank file again.
An employee came back after leaving. Do I add them again?
No. Set their status back to Active. Their old records stay with them.
Can I change a leave policy in the middle of the year?
Yes, but it only affects leave applied after the change. Already approved leave keeps its count.
I changed a setting but nothing happened.
Most settings apply from the next action: the next payroll run, the next email, the next check-in. Refresh the page to see the change.
Can I see which job site gives us the most candidates?
Yes, if you post a separate link for each site from Candidate Sources. See Your careers page and job links.