Attendance mistakes that cause wrong absents

Why someone shows absent or late when they were in, and the five setup slips behind most of it.

When attendance looks wrong, it's almost always one of these. Check them in this order.

1. The biometric code doesn't match the machine

What you see: the person punched, but shows absent.

Why: Orgwise matches punches by the number the person uses on the machine. If the profile says 105 and the machine has 0105, they won't match.

Fix: open the employee and correct Biometric code to exactly what the machine shows. Punches already received are matched again.

2. No shift, or the wrong shift

What you see: late marks for people who were on time, or overtime for people who weren't.

Why: late and overtime are worked out from the person's shift. Without one, a standard 9 to 6 is used.

Fix: give everyone their shift in their profile. Check Attendance Management → Shifts has the right timings and grace period.

3. Working days not set for 5-day or alternate-Saturday teams

What you see: missing-attendance emails on Saturdays, or Saturdays counted inside leave.

Fix: open the shift and tick only the days it works, and pick the Saturdays off (2nd & 4th, for example). See Shifts and working days.

4. Night shift entered as two shifts

What you see: a 10 pm to 6 am worker shows two half days, or a day with only a check-out.

Fix: make one shift from 10 pm to 6 am. Don't split it at midnight; Orgwise keeps the whole shift on the day it started.

5. Field staff on biometric only

What you see: sales people absent every day they're out.

Fix: turn on mobile check-in for them, or put them on automatic attendance.

Frequently asked questions