Settings and email mistakes

Emails not arriving, logos that disappear, times that are off by hours, Tally that won't import.

1. Emails going to spam or not arriving

Why: emails sent from a general address are more likely to be filtered.

Fix: send from your own company mailbox: connect Gmail or Outlook, or add your SMTP in Settings → Email. Send yourself a test email after saving. See Sending email from your own mailbox.

2. Times are a few hours off

What you see: daily emails arrive at odd hours, or check-ins show the wrong time.

Fix: set your company time zone (India is Asia/Kolkata) in settings.

3. Logo invisible in light or dark mode

Why: a white logo was put in the light-mode slot (or a dark logo in the dark-mode slot).

Fix: swap them in Settings → Brand. See Logo and branding.

4. Tally says "ledger does not exist"

Fix: the ledger names in the export window must match Tally exactly, including spaces and capitals. Change them in the export window or create the ledger in Tally. See Sending payroll to Tally.

5. Careers page "not found"

Fix: switch the careers page on in your company profile, and check your subscription is active.

Frequently asked questions